Refunds and cancellation

During early access every brand uses the service free of charge. Paid plans are not open yet; nothing is charged until a brand's owner chooses a plan, and we tell every owner at least 14 days before that is possible.

The brand's owner can cancel at any time by writing to us from the owner's email address. Cancellation takes effect at the end of the current billing period: the service keeps working until then, and no further payment is taken.

Subscription fees are charged in advance for a monthly or yearly period and are not refunded for the part of a period already started, except where this policy or the law says otherwise.

We refund in full: a payment charged twice or charged in error; a payment taken after a cancellation had already taken effect; and any period in which the service was unavailable to the brand for more than 7 consecutive days because of a fault on our side (refunded pro rata for that period).

Approved refunds are made to the original payment method within 7 working days of approval. Your bank may take a few more days to show the credit.

Where a setup or onboarding fee is agreed separately, it is invoiced separately and is refundable only until the onboarding work has started, unless the written agreement for it says otherwise.

When a subscription ends, the brand's cards stop updating. Within 30 days of the end, on the brand's request, we hand over its members, points history and rewards as files, as the brand's authorisation describes.

Write to us through the contact page with the brand name, the payment date and the amount. We reply within two working days.